FAQ
Q1. Is your jade natural Type-A?
A: Absolutely. Every LEGENDEAR jadeite piece is authentic Grade-A jadeite, naturally formed and untreated—never dyed, injected, or chemically enhanced.
We can provide an independent gemological certificate for each piece prior to shipping to ensure complete transparency and trust.
Unless a certification request is made prior to shipment, we are unable to issue or include a gemological certificate once the order has been dispatched.
Q2. Where do orders ship from?
Orders placed during TikTok livestreams are shipped from China.
Q3. Do I need to pay duties/taxes?
A: Import duties are assessed by your local customs on arrival. We don’t charge or collect them in advance.
Q4. What is your return policy?
A: 30-day hassle-free returns on unused, non-custom items in original packaging. Certificates must be returned together.
Q5. How can I verify authenticity?
A: Each piece is hand-selected. We can provide a third-party gem test report. Feel free to contact support@legendear.com for verification options.
